Mark09
Level 2
03-24-2021
10:33 AM
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Hello Intuit Pros!
I efiled a client but soon after I had no access to the file because it was corrupt. Will I receive a refund for efiling this client or do I have to pay again once I refile this client?
Thanks
Labels
Level 15
03-24-2021
11:44 AM
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You said you Efiled it, then it became corrupt...did the Efile not go through?
Nobody in this group has access to your account, you'd have to call support if you end up having to reauthorize (pay for) this file for printing or Efiling to get a credit.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Mark09
Level 2
03-25-2021
10:14 AM
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Thanks for the response. I did my clients return again and was asked to pay once I efiled again. Does anyone have a phone number for Intuit Proseries basic?