
Anonymous
Not applicable
12-06-2019
11:02 PM
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Best Answer Click here
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Employee
12-06-2019
11:02 PM
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Do you receive any error messages when it crashes?

Anonymous
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12-06-2019
11:02 PM
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No program just closes.

Anonymous
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12-06-2019
11:02 PM
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Rebooted, etc
Level 13
12-06-2019
11:02 PM
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I agree. Uninstall your non-essential modules of the software. I usually d/l all states but am limiting my states to the few I normally do.
Employee
12-06-2019
11:02 PM
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There is an active investigation on ProSeries crashing. This may be what’s going on, I would take a look at this article as it may help:
INV-25642 Crashing or error message while printing
There is also an opportunity to sign up to get more information on this when it’s updated.
Ernie
Level 9
12-06-2019
11:02 PM
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Call in to Support and open a case because there is no one here who can give an update.1-800-434-6818

Anonymous
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12-06-2019
11:02 PM
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I finally got through. Here is the workaround: https://accountants-community.intuit.com/articles/1611816-how-to-uninstall-a-formset-from-proseries-...
shyanne-2
Level 3
12-06-2019
11:02 PM
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now that is scary. I'm not an IT person and that is scary. I'm not going to mess around with files like that. Why can't Intuit fix it?
Level 15
12-06-2019
11:02 PM
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Right now the fix is to uninstall any modules (1120, 990, 1040NR extra states, etc) you don't need in the next week, until they come up with a more permanent fix.
For Win 10 Right click the Start button > Settings > Apps scroll down the list to Proseries 2018, click Uninstall It will act like its going to uninstall the whole program, don't panic, it wont! Another window opens with a list of modules to uninstall, choose the ones you don't need right now. Now power off your computer and printer and fire it all back up. See if that reduces or stops the crashing.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
For Win 10 Right click the Start button > Settings > Apps scroll down the list to Proseries 2018, click Uninstall It will act like its going to uninstall the whole program, don't panic, it wont! Another window opens with a list of modules to uninstall, choose the ones you don't need right now. Now power off your computer and printer and fire it all back up. See if that reduces or stops the crashing.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪