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what does it take to get a call back feature ? waited on hold for over an hour and then it just went dead - hang up- extremely upset at advertising this feature and not having it working - also just plain bad business to wait and wait and then have the call hung up or disconnected.
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Dale you may be on the wrong forum .... This forum is for tax preparers who use Pro Series professional software
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Dale might very well be using ProSeries. I was on hold for an hour and twenty minutes today (03/15/2021), then had to abandon the wait as customers were coming in. The ProSeries software has significant bugs in it this year; nobody is perfect, but this is March, those bugs ought to have been long-ago discovered and remedied. Have to check everything, can't trust even that what is showing on the screen will be what comes out of the printer. I bet they are being jammed with calls from people who want the bugs fixed.
P.S. Dale is correct, the call-back feature that is regularly promoted by intuit was not offered to me today.
