John K
Level 2
‎03-08-2021 09:55 AM

JUST SPENT 40 MINUTES ON HOLD WAITING FOR TECH SUPPORT AND THEN GOT DISCONNETED!  RANT RANT RANT!

 

 I've now had 3 instances where I've prepared a clients' return, saved it to Smart Vault, sent it to them, but when I get the 8879 back from them, I can't get back into the client.  It says "Unable to Read Data"  We tried doing a Home Base tune up, but that didn't work.  Anybody else having this problem, or better yet, have a solution.  The first one, I just renamed the client file and re-entered the data.

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BobKamman
Level 15
‎03-08-2021 10:43 AM

Helpful resources for your first season with ProSeries.

Aspirin

Maalox

Jack Daniels

Alice B Toklas Brownies

 

dascpa
Level 12
‎03-08-2021 10:53 AM

I had one over the weekend and another preparer posted they had one too.  Mine was corporate, his was individual.  We notified ProSeries. We also both found a link to do 6 steps to resolve and they didn't work. I found that if a prior client and I retransferred the file to 2020 it worked.  Other alternative, start a new file. It's a pain but we probably won't get an answer anytime soon. 

Just-Lisa-Now-
Level 15
Level 15
‎03-08-2021 10:56 AM

@Orlando  or  @IntuitBettyJo  

I dont think this either of your departments but could you flag someone that may have some insight about this....looks like its happening to multiple people, is this a programing issue or just pure coincidence?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
sjrcpa
Level 15
‎03-08-2021 10:59 AM

Not necessarily in that order.


The more I know the more I don’t know.
Orlando
Intuit Alumni
‎03-08-2021 11:18 AM

I'm sorry for the frustration. Can you 

There were a few cases over the weekend of issues with "unable to save data". I don't know if this is related or not...

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