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When I open the tax return, the cursor goes to the federal id number and locks up.
I cannot enter anything into the return and I cannot close out of the return.
The return was almost completed.
How can I correct this problem?
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Problem with one specific return or are other returns acting the same way?
Slava Ukraini!
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Just the one.
I cant close the return, but have shut down through task manager, re-booted, and gone back into Pro-Series.
I can then go into other returns.
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One specific return.
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I would try clicking on your computer start button, scroll down to ProSeries and select "repair updates". If that doesn't work I think you are left with the lesser evil of 2 options:
1. Call support
2. Delete the client and start from scratch.
Slava Ukraini!
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update. That didn't work for repair. Then tried to delete the file within Proseries Homebase. System won't let me delete it. So did a file "save as with name change" on the 2019 tax client and transferred into 2020 to start re-entering data. After a few days and another system update, I am able to delete bad client file.
