I think you just have to wait.

Especially if there was EIC on the return.

Were they accepted by IRS or does it still show Sent to IRS?

If accepted, Id guess they must have been pulled into some kind of review...could they be missing the 1095A/8962?

The tax returns were E-Filed on 2.17.21 and accepted. IRS indicate 

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

Both taxpayer did not receive 1095A -- Do not have insurance with the Market 

As is being thoroughly covered, with IRS links and quotes, here:

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/2020-federal-tax-refunds-...

Yes, the refunds are not expected until at least 21 days after filing. Yes, some of the Where's My Refund status updates don't show the true status.

"The tax returns were E-Filed on 2.17.21 and accepted"

And yes, you are too early to worry. Take a look at all the content in that other topic. It's too much to repeat here.

The Check your refund status has a disclaimer about the information not being correct or up to date but not to worry, the refund is not being delayed. Seriously?

The one tool taxpayers use does not work. I have returns never received that I have acknowledgements for and a variety of other messages. It's worthless this year.

Returns with EIC and CTC are not being delayed, like usual.

Marcia, any resolution to this problem. I have an efile acknowedgement dated March 6. As of end of May the IRs does not have the return on file.

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hi,MARCIA if it is a joint return try entering the spouses ss#

i also had a few like that but using the spouses ss# worked

regards, LARRY

stay safe