thetaxguy305
Level 3
02-13-2021
09:20 AM
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I have some clients that claim only the dependent care expenses using the Q but are now getting rejected even though they're not claiming the dependent. Has anyone had this issue? I am guessing it has something to do with the way Intuit is transmitting the information to the IRS. And I just tried calling customer service and they're closed
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qbteachmt
Level 15
02-13-2021
01:13 PM
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Are you sure they are closed?
"For customer service and technical support for ProSeries, ProSeries Basic, and using Intuit Link with ProSeries, please call 1-800-434-6818. We offer extended hours for support at the busiest tax-filing times. See below for extended hours. Closed on all holidays listed below."
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Don't yell at us; we're volunteers
Don't yell at us; we're volunteers
thetaxguy305
Level 3
02-13-2021
01:52 PM
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Yes it was my mistake, didn't realize that it was Pacific time. They were not very helpful anyway.
