Re: after updating today Pro Series 2020 Professional disappeared

flashfleming · ‎02-12-2021

I updated this morning, got an infected file message from virus protector software, so I quarantined the file. Now I no longer have the Pro Series 2020 program to start up. The shortcut is gone. I can open the file from listing of programs, Pro Series 2020 - Tools, Connected customer.

I want to get the program back, so I can create a shortcut on my desktop and have the program available for starting.

clr600 · ‎02-12-2021

Download and re install

flashfleming · ‎02-12-2021

I did reinstall.

Now I can only access program through Tools - Connected customer.

PATAX · ‎02-12-2021

How in the world could you have received an infected file? I sympathize with you. Good Luck.

sjrcpa · ‎02-12-2021

It was probably antivirus software being overzealous.

The more I know the more I don’t know.

View solution in original post

flashfleming · ‎02-12-2021

It may have been the anti virus program

How do I get the program back?

clr600 · ‎02-12-2021

Download from your account and re install turn off antivirus before installation and turn back on after.

Josey1 · ‎02-15-2021

Were you able to retrieve the client files?

Orlando · ‎02-17-2021

I've seen this happen with AVG; probably others. Usually going into their Admin Panel and either Allowing Exemptions or Removing Protection works.

Below is a screenshot of what one customer who had AVG and the exact symptom you did had to do..