cpajww
Level 2
‎12-06-2019 08:55 PM

Attempting to print form software suddenly shuts down, data entered is lost.

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IRonMaN
Level 15
‎12-06-2019 08:55 PM

Any error messages when it happens?  Try rebooting your computer and update the software to see if that helps.  As a side note, there is an option to how often the software saves your stuff.  I believe you can set it to save in one minute intervals or something close to that.  Make sure you have the option set to save as often as it allows.


Slava Ukraini!

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cpajww
Level 2
‎12-06-2019 08:55 PM
Yes tried update, reboot, etc.  Still happens about once every four hours of operation.  Started in April with 2017.  No problem with prior years Pro Series and no other programs affected.
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IRonMaN
Level 15
‎12-06-2019 08:55 PM
If it started with 2017, I hate to say it, but you might want to call support to see if they can help at all.

Slava Ukraini!
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TaxGuyBill
Level 15
‎12-06-2019 08:55 PM
Does it only happen with the 2017 software, or does it happen with the 2018 software as well?

If it happens with both years, it is likely your computer has a quirk in it, and when printing (which first creates an internal PDF) for some reason triggers that quirk, which causes the program to crash.
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cpajww
Level 2
‎12-06-2019 08:55 PM
Thanks.  I thought about that BUT I used prior years Pro Series with no problem at all.  Will get IT person to look at system
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cpajww
Level 2
‎12-06-2019 08:55 PM
thanks   Have a blessed day
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IRonMaN
Level 15
‎12-06-2019 08:55 PM
:+1::+1:

Slava Ukraini!
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