I would try giving support a call.

Do you know the support number?

Thank you for your reply

Here is the link with support information:

How to contact ProSeries for help

When WMR shows that IRS doesn't have it (but you have EF accptance), that usually means it landed in the errors department or the ID verification department.

The client may want to create an IRS online account and see if any notices have been issued to them yet.