It can be eligible. are you sure its not?

Is it reported with Code J in Box 14? or it the little box 3rd part sick pay box just checked?

• W-2 Box 1: As long as the third-party sick pay is considered taxable income (shown in Box 1 of your W-2), it can generally be used to calculate the EITC.

If you are sure it is not counted for EIC, on the federal information worksheet in part IV earned income Credit information you quickzoom to enter amounts not considered earned income