Case # 15147238861

jimm · ‎11-06-2025

I never received a survey for the above case, but I wanted to relay to Janice (the CSR) that took this call. She did an awesome job, and she resolved my issue quickly... after my calling previously for the same issue and being given incorrect information.

Is there any way to relay this feedback to Janice and her supervisor, based on the case number above.

Janice deserves the recognition.

Skylane · ‎11-07-2025

Nice to hear positive feedback. We usually hear about frustrations and complaints . My experience with support is largely positive and my issues often self inflicted. There are a lot of moving parts to the software and we all have different hardware solutions to interface with it,

New tax season is around the corner and we are guaranteed some software pains.

Whether the help desk resolves your issue or not they always try.

If at first you don’t succeed…..find a workaround

Kathi_at_Intuit · ‎11-07-2025

Hi @jimm Thanks for stopping by the Community to take the time to share your feedback! We’ve passed your kind words along to the right management team so Janice and her supervisor can see them. We really appreciate you recognizing her great work! 💙

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View solution in original post

jimm · ‎11-07-2025

Hi Skylane. This was related to a glitch in the download of the 2025 Proseries product. Normally, I catch self-inflicted items : ) (I have been with this product for over 25 years) : )