I have done one with the credit transferred to the dealer. Mine forms worked out fine. Make sure you haven't checked off clean used EV.  That has a $4k limit.

I have it checked as a new vehicle. The limitation remains. 

It is a nonrefundable credit. Is your clients tax liability limiting the credit 

That's an interesting point. The total tax is roughly $4400, so if that were the case would the credit not be limited at $4400? I also tried putting the form on their partner's return as they bought the car in both of their names, although the clean vehicle seller report is in his name (they are an unmarried couple). The partner's total tax is over 30k and her limitation is still $4000. I feel like I must be missing something either with the software or the nature of the credit itself. I will paste a couple screenshots to illustrate what's happening. Was there a recent update with this form or something? 

Are you looking at line 16?  That is a pre-printed number on the form, and has nothing to do with the actual credit.

I'm confused, doesn't that mean had they not transferred the credit, all they would be eligible for is $4000? Or that line is meaningless because they transferred it? 

Thanks for setting my mind at ease. I was going crazy.