BeckerMgt
Level 3
Wednesday

Just entered my clients Routing Number for electronic withdrawal and am getting an error message I've never seen before:

Routing number equals TPG's routing information. Please enter the tax filer's routing information or remove the Bank Products Information Worksheet from the return.

Does this mean my client uses the same bank as Intuit uses to process the tax payments and that's not allowed? 

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Just-Lisa-Now-
Level 15
Level 15
Wednesday

weird, what bank does the client use?  are they taking the routing number off the bottom of a check?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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BeckerMgt
Level 3
Wednesday

They said it is Green Dot Bank. I guess I'm going to have to call them to see if they have a different bank they can use.

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BeckerMgt
Level 3
Wednesday

Now I'm getting an error on their NY and PA returns saying the routing number matches Meta Bank and can't be used.

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qbteachmt
Level 15
Thursday

Per AI: "Intuit is a technology company, and banking services are provided by its partner, Green Dot Bank."

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Don't yell at us; we're volunteers
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Just-Lisa-Now-
Level 15
Level 15
Thursday

I have at least one client that sends her refunds to GreenDot bank, and Ive never had an issue.  Routing numbers are different in each state, so the one I have probably wont help you.

Maybe they gave you the wrong routing number.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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