Thatsit777
Level 1

I updated ps24. I am now unable to print, preview or create pdf

I am able to print prior year returns, ps21 through ps23

If ps24 is uninstalled would the 2024 clients already created be available when reinstalled?

 

0 Cheers
IRonMaN
Level 15

The first step in program glitches is to restart your computer.  If that didn't help, click on ProSeries from your computer start menu and select repair updates.


Slava Ukraini!
Just-Lisa-Now-
Level 15
Level 15

Close PS and run REPAIR UDPATES.  But to answer youre question, YES the client files are saved and untouched during a reinstall of the program if it comes to reinstalling.

reapairupdates.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Thatsit777
Level 1

Thank you for  advise

solution was to uninstall program 

nothing else worked 

appreciate the tips