what happens when you try to print?

Can you publish then print a pdf?

You posted twice. One is for using Lacerte:

https://accountants.intuit.com/community/lacerte-tax-discussions/discussion/i-am-unable-to-print-fro...

and this one is for using ProSeries. It helps to only ask for the actual program you are using and having trouble with. Thanks.

I found a third ask, now it's ProConnect (ITO):

https://accountants.intuit.com/community/proconnect-tax-discussions/discussion/i-am-unable-to-print-...

I got this message: I can't create PDF creator pilot object

that exact error is listed here 

https://accountants.intuit.com/support/en-us/help-article/printers-printing/resolving-printing-error...