Im not quite sure I follow whats happening....do you NOT have any printer set for ProSeries to use?  I dont understand the error that you may be seeing unless you dont have a printer set up in your Print Options.

Are you sure youve got the FILE box checked in the Print screen and not just the Printer.  Do you have the Dosplay PDF box checked too...does a PDF appear on the screen?

Thank you, Lisa, for responding. I am not trying to get the program to print but rather to save the package to a PDF for a client copy to send by email. I thought I had done that before on that print page with removing ssn numbers. Perhaps I had upgraded for that ability?