Are you getting a weird TSJ error that you cant find?  There may be some kind of programming glitch, someone else reported something similar

https://accountants.intuit.com/community/proseries-tax-discussions/discussion/re-how-do-u-remove-the...

Did you check to see if this is related to the PTIN verification box?  Go to Tools, then Options, then Firm/Preparer Info and make  sure the PTIN verified box is checked.

Thank you for that suggestion.  It worked for me.  🙂

Great and thanks!