stellex356
Level 2
‎05-24-2023 06:48 PM

I recently purchased a new computer running Windows 11. I backed up my client data from my old PC. I downloaded and installed ProSeries Professional on the new PC and restored my clients to the new installation. The client tax files along with my e-signature files were all restored. What was not restored was the e-file data center which is blank. How do I restore the e-file center data?

 

Steve T.

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Just-Lisa-Now-
Level 15
Level 15
‎05-24-2023 07:53 PM

Highlight the list of clients, then instead of Receive Acknowledgements use Update Acks of Selected Returns, that will pull all the EF data back in.

updateack.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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stellex356
Level 2
‎05-26-2023 10:27 AM

Thank you for your response. 

Unfortunately, that did nothing. On my EF Center, I have clients in my All tab, Pending tab and eSignature tab. However, my Accepted tab is blank even though I e-filed over 400 tax returns through April 2023.

Steve T.

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