RobertOHarris
Level 1
04-11-2023
10:20 AM
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If eSignature fails authentication, does the reminder allow the client to try again?
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Employee
04-14-2023
11:21 AM
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If the taxpayer fails to login, they can retry at a later time via the original email.
The reminder sends a new email to the taxpayer, reminding them that they still have a pending request.
Shawncam
Level 1
04-14-2023
08:01 PM
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If spouse failed to authenticate, does this mean the taxpayer can't esign?
Employee
04-15-2023
02:59 PM
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Both the taxpayer and spouse need to sign the return before efiling.