Shari Ellen
Level 2
03-08-2023
03:51 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
The option Update Return with QuickBooks Data is gray and won't let me select it. The file is a QBB and the program I'm trying to import to is Pro Series. I don't have QuickBooks on my computer and I really would rather not have to buy it for one client. Any help is very much appreciate. I'm aware that different years can't be imported so that's been verified.
Labels
Employee
04-14-2023
12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I'm sorry you are experiencing this behavior.
Please review the following articles for assistance:
Shari Ellen
Level 2
04-14-2023
03:29 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I appreciate the comment. My client is not using QBO for 2022 so this did not solve the issue.
Employee
04-14-2023
04:22 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Thanks for clarifying. Please review the first link, it is for QuickBooks desktop. I provided both links because I wasn't sure what QBB stood for.