It's insane!!! ProSeries is going to charge me again for the same state I paid for the same client!

helenyin · ‎04-02-2023

Hi there,

Not sure if any of you experienced this before.

I updated some data on the Federal return. However, the changes did not reflect on the state return. So I decided to remove the state return and re-add the same state.

ProSeries is charging me again for the same state. I can't AFFORD it.

Can someone please help me and let me know who I should contact and have this issue resolved.

Thank you.
Helen

dkh · ‎04-02-2023

You'll have to call support. Sorry, no one here can help you with that.

Just-Lisa-Now- · ‎04-02-2023

Yea, never delete the state return once youve paid for it, it deletes the PPR information. (been there done that)

You will need to call into support and they can give you manual PPR code so you dont get double charged, but you may decide its more cost advantageous to just pay it again than to sit on hold for who knows how long and deal with support.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

helenyin · ‎04-03-2023

Thank you Lisa for sharing your experience with me. I actually ended up recreate the state return using ProSeries Basic which I had that state as the package deal.

But now I'm having other issues with this 1040NR. I am unable to create the e-file. The message says that my PTIN is not verified. I'll ask our wonderful community for help again.

Just-Lisa-Now- · ‎04-03-2023

Tools > Preparer/Firm Information, theres a little PTIN verification checkbox you need to hit.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

helenyin · ‎04-03-2023

It worked.

Thank you Lisa.

Don't understand why this did not happen when I e-filed the other returns.

Just-Lisa-Now- · ‎04-03-2023

Maybe an update shook it loose again, I gave up asking why!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪