loricraver
Level 1
03-04-2023
05:00 PM
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I purchased ProSeries Individual Complete. When I tried to print a 1040 it asked to add to my PPR account. This should be unlimited for Individual returns, shouldn't it?
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Camp1040
Level 11
03-04-2023
05:18 PM
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Sounds like it should, but you have to call customer service to find out why. When you are in homebase be sure to click on the informantion tab in the navigation bar to be sure your product is licensed.
TaxGuyBill
Level 15
03-04-2023
05:52 PM
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I would first try going to the "Tools" on the menu bar, then "License Product". If that doesn't work, then as Camp said, you may need to call Intuit.
loricraver
Level 1
03-06-2023
12:12 PM
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Thank you everyone. I did get the issue resolved.
Camp1040
Level 11
03-06-2023
12:26 PM
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and?