Your sentence isn't clear. Have you tried logging into myproconnect.intuit.com then going to your dashboard?

I am using Basic ProSeries to do Taxes, some times I needs to request electronincs signatures, I ready

used what I have and I need to buy more, I tried several times and does not let me do it, is not my first

year doing that, but is my first time that I have this king of problems. Thank you

I am having the same problem. Such a waste of time when the software is buggy. Spend so much time reentering credit card details only to have the purchase not go through.