choose355
Level 1
‎02-08-2023 02:38 PM

I have a client that has an Identity Protection Pin.  I entered it in Sec VI on Federal Worksheet. Still was rejected

with message "Primary taxpayers IP PIN must match e-file database" Where do I find e-file database info?

0 Cheers
IRonMaN
Level 15
‎02-08-2023 02:42 PM

Do you have a copy of this year's letter showing the PIN and does that number match exactly to what you have loaded in the software?


Slava Ukraini!
Just-Lisa-Now-
Level 15
Level 15
‎02-08-2023 02:49 PM

needs to be the one they were issued in 2023, in order to EF any years returns in 2023.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
ljr
Level 9
‎02-09-2023 07:05 AM

do you have the letter they received and is it dated January 2023 for 2022? They might be giving you the number they had from the prior year. I always have them give me a copy of the letter with the PIN and keep it with the tax return incase if gets rejected.