Sounds like youre using Professional, but you paid for Basic?  You chose Basic as your product in this post.  If your toolbar  looks like this, youre using Professional.  If you only paid for Basic, you'll have to PPR with Professional.   You must have downloaded the wrong product.

Log back int your Intuit account and download/install Basic

https://myproconnect.intuit.com/account/dashboard

Hi Lisa, sorry but I was sick for two months, thank for your answer and you are totally right. I was on Professional not Basic.

Hi Lisa, also I don't know if you know for a tax preparer for how long need to keep 8879 forms after customer sign for how many years?  

Thank you for your information on advance.  I was reading for 3 years.  But I am not sure.

(not just Lisa now 🙂

But yes, you are required to keep the signed F 8879's  for three years.

See you other thread for a more complete answer:

https://proconnect.intuit.com/community/practice-advice/discussion/by-law-for-how-long-a-tax-prepare...