Are you having problems getting the secret code from the IRS or what kind of problems are you having?  I don't think you want to create a new account.

I am having a problem getting the code from the IRS.

Thank you.

When they are telling you they are sending the code, you need to check a box on that screen to actually tell them to send it.

I successfully renewed mine just now.  I should have read @IRonMaN 's advice first -- you have to ask twice to get them to email a code once.  And then it takes a few minutes.  And then you have to change your password and do it all again.  Then when I paid the $30.75 I got a screen that said "Congratulations!  Your PTIN Renewal was successful."  And it also says "Status:  Expired."

They also ask when my professional accreditation expires.  I don't pay my State Bar dues until January, but I enter "December 2023" anyway.  Don't tell anyone at IRS.  

Thank you for your assistance in my PTIN issue.  Much appreciated.

Many thanks for your assistance regarding my PTIN renewal.  Much appreciated.

Still not working for me...I ask for a code, and it might be hours before it is generated and arrives...of course, by then, it is beyond the 10 minute limit...