Spent way too much time with the help babe. Finally concluded that it is not user accessible.

No matter how many times I tried to turn it off, and the help personal as well, it would not move.

Why even show a turn off button IF IT DOESN'T TURN IT OFF!

 mine was showing the button was OFF.  So, i turned it on.  Logged off. Then logged back in and turned to OFF.  This worked last time. But I noticed it's back to doing it again today. And, I have not even installed 2022 yet.  I never install until all you peeps have found most of the problems and Intuit has tried to correct. But, then again, we don't do any returns in January..just doing 941s, W2s, 1099s, etc.

I turned if off because of the problem with it on 11/1/2022 which caused me to NOT have Lacerte software access for nearly 4 hours.  I don't want that to happen in tax season.  (Intuit never explained the problem.)

I have been trying to turn it off to no avail and no help from "customer service"

I even need it to reply to you.

Since it takes forever for the box to open up to allow me to post, I thought it was maybe the browser so the other day I tried switching back to the browser I used to use before I encountered problems here that made me switch browsers in the first place.  I ended up having to have a text sent to me so I could get in, even though anybody that has a keyboard and a pulse can get into this place.  So I continued on with the process to sign in and when I entered my username here, it told be that the name was already taken so try again with something else.  I have a new computer that I am going to be setting up here in the next couple of weeks so I'm not going to waste my time fighting the system, but it is a bit screwy to say the least.  But hey, isn't that why we have all learned to love Intuit?