"or do we have some individuals who just like to complain?"

And probably "another frustrating tax season like last year". Intuit will probably only be a small factor.

I think Intuit did a good job this tax season. Some people like to complain when it rains, then when the sun comes out they complain about that too.

"and people saying they are going to change software companies because of something intuit is doing"

People have been saying that since I showed up on this forum in 1932 ----------------- but most of them say that year after year and never leave.

As far as complaining goes, you will never see me complain ------------------- however I do over a lot of constructive criticism😁