nicki999
Level 1
‎07-25-2022 08:41 AM

I just tried to increase my PPR balance by $45 on the website for 2020 (I had just successfully done this for 2019).  Anyway, I put in the required code for my PS20 software but it generated the same authorisation code as it had done for the $41 transaction for 2019 so, obviously, the 2020 programme gave me the invalid code method.  But I still received the confirmation email that the $45 has been charged to my credit card!  My PPR balance for 2019, 2020 and 2021 is 

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dkh
Level 15
‎07-25-2022 08:44 AM

Sorry, you'll have to call customer support.  

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dkh
Level 15
‎07-25-2022 08:46 AM

Have you gone into each year and pulled up the Pay Per Return  > Show Account Balance  ?

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nicki999
Level 1
‎07-25-2022 08:49 AM

Yes, and all show as zero!

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nicki999
Level 1
‎07-25-2022 08:50 AM

Calling from the UK, that would probably cost me the same again, it's hardly a solution!  Where is the Live Chat that used to be available?

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dkh
Level 15
‎07-25-2022 08:52 AM

Well, that's not good.    Hopefully someone at customer support can get it straightened out for you.

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Just-Lisa-Now-
Level 15
Level 15
‎07-25-2022 09:15 AM

@IntuitGabi 

are there other options for contacting support from the UK?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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