Seems that you need to change your default browser to something other than explorer. I use chrome, and rarely have issues

Did you really not see the daily Alerts from Intuit? Or the yellow highlight bar at the top of every program?  If not, get in the habit of doing so.  It'll make your life a lot easier. You can also go to Information, View Alerts from the Menu Bar.

That's a pretty snotty answer.

I just asked the same question, my apology. I use Firefox, not Explorer.

Does anyone know how to solve this issue for Lacerte?

Update the program via WebSetUp for each year.  You can find this by going to "windows" > programs > Lacerte > then the year in question.

If you don't have WebSetUp - you can download it from "myaccount" at Intuit.

Lacerte Tool Hub might also work, but I'm not sure how far back in time it goes; I've only used it for the last two years.

@Rick1725, thank you for saying that! I rarely participate in "help" boards for that exact reason. I had the same problem starting yesterday, so am glad somebody was willing to post what helped for them. We've moved to another state over the last 30 days, and have had to deal with moving company fraud (major issue), messed up truck reservations when we decided to move ourselves, etc. This is no one's fault, just life. Upon trying to open the 2017 program, I started having issues, so it wasn't a matter of not reading the alerts as this person might assume, it was a matter of missing a segment of activity that I had no idea had happened already. My point? It's not necessarily about not reading the alerts, or someone being lazy.....life is always in progress, and we very seldom know a "poster's" individual situation; so just providing the best answer you're able to is the most helpful thing you can do. Criticizing people doesn't solve the problem. Sorry for the long reply, but my frustration with solving this over the last 24 hours is not sitting well with me.

@DCI, Thank you for the helpful information, it worked! 

 Lacerte Login error: "You’ll need to update your software to access your Intuit Account here" Learn More

You don't have to be in the software to see this alert at the top of the Forum.

Thank you!! I had the same issue.