My client is allocating policy amount with his parents. So I filled a shared policy allocation information smart worksheet in Form 1095-A. But Form 8962 is not generated.

After I e-filed the return, I received the error message from IRS as below.

Error Detail:
The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return.
Error Resolution:
This return rejected due to Form 8962 Premium Tax Credit missing from the return. In order to complete Form 8962, you should have received Form 1095-A Health Insurance Marketplace Statement with relevant information on the insurance that you purchased in the marketplace.

I had a same case client and I generated Form 8962. I e-filed the client return without an error.

I don't know why this error has occurred.

Please help me.

Thank you.