dude7707
Level 5
05-22-2022
11:09 AM
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For Year 2019 only.....ALL other clients in 2019 works fine!
Best Answer Click here
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heidis
Level 3
05-23-2022
08:46 AM
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Look at:
Tools>Billing>Edit Invoice
In the pop-up box choose Custom Client Invoice and click Edit.
If the preparer information at the top does not appear, you should be able to add it back in. Or you can click on File>Delete Invoice. This will revert the client back to the standard invoice.
Level 15
05-23-2022
09:41 AM
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Could that particular client be marked as Self Prepared or Non Paid Preparer by accident?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
dude7707
Level 5
05-23-2022
12:05 PM
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Actually, it was EXACTLY what Lisa referred to............thank you all for your followups!
Issue resolved!