"Clients really have enjoyed it"

"Enjoyed it"?  You evidently have a different breed of clients than me if they obtain enjoyment by doing a comparison of their tax info. 😉

I'm guessing they broke something with an update and you will have to wait until they unbreak it to get it working again.

Hello,

Can you possibly drop your logs here in community? I would very much like to look into this issue.

You can find them at c:\prowin21\32bit\logs

Specifically the one that says proseries.txt

I am having the same problem. 

My clients love the client presentation. And Intuit Broke IT.

I have checked, it is still marked to print with client copy, YET Nothing.

No I can't put the log in here. Every time I try to do a ctr v the website freezes.

Every time I do, the website freezes and I have to shut it down.

We have multiple reporting the problem, So it's obviously systemic, Fix the problem please.

Same problem with no Client Presentation printing after working just fine for a while.  Not sure when it stopped but sometime after the rush.  Clients liked it and therefore I liked it to help analysis changes.

When can we expect this to be fixed for 2021? 

If running "repair udpates" doesn't fix it, I'm guessing the fix will come sometime in the year 2525.