christijoguhn
Level 3
‎04-01-2022 05:44 AM

Is anyone having issues getting status updates? I submitted two days ago- and it keeps telling me to check back in 24 hours.. a message i've NEVER seen before. 

Usually the EF status is updated within an hour/ a little longer this time of year - but never DAYS later.

Seems like its been since this last software update.

I just wanted to check here for a solution before I called.

 

Thanks in advance!

Just keep swimming!!!

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dkh
Level 15
‎04-01-2022 08:07 AM

I had some last week that acknowledgements didn't come through using the "Receive Acknowledgments" option.  Instead, I highlighted the clients and used "Update Acknowledgment Status" -  worked like a charm.

 

View solution in original post

Just-Lisa-Now-
Level 15
Level 15
‎04-01-2022 09:48 AM

Ive had to highlight and use UPDATE ACKS OF SELECTED RETURNS a bunch this year, its just not pulling everyone in when I use the regular RECEIVE ACKS option.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
christijoguhn
Level 3
‎04-02-2022 02:57 PM

Thank you so very much!  I never realized that option was up there!  The blue highlight always worked for me before!!!

dkh
Level 15
‎04-02-2022 02:58 PM

You're welcome

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christijoguhn
Level 3
‎04-02-2022 02:58 PM

Thank you so very much!  I never realized that option was up there!  The blue highlight always worked for me before!!! This worked!

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