Check the code that you are using in the dependent section of the federal information worksheet.

 why cant i add the child i had to use for head of house hold i used code Q is it suppose to be another code?

I'm not sure I follow.

Just enter the child in the dependent entry table, code it as E and Q. That gives the custodial parent HOH, EITC and Child Care Credit, and leaves the CTC/ACTC for the non-custodial parent claiming the child as a dependent.