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I am trying to enter the drivers license information for a dependent who files their own return. ProSeries
will not let me enter info in drivers license area, but will let me enter in other ID area. Thoughts?
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You should scroll down to the bottom of the Identify Verification Worksheet, and you can choose which document used to verify Primary Taxpayer Identity. Hope that it helps!
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I tried that, but it still won't let me enter it except in the "other identification" section.
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You're not by chance trying to enter in Spouse section ? I just tried entering info and mine worked fine - except if I tried entering in Spouse section instead of Taxpayer
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No, I tried to enter into taxpayer section. I've never had this happen before.
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Try deleting the form - Ctrl + W - then entering info.
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Unless you're in a state where it's required, I wouldn't spend a lot of time fighting with this. Just check the "didn't provide ID" box and move on. In VA they *might* delay processing and/or send a "send us your W-2s" letter but now we have an upload portal we can use to unclog the return if it does get stuck so even that is not horrible.