More information would be useful to anyone trying to answer your question.

I thought I put this all in the original, but I see it wasn't. In applying for Pay By Refund, my request keeps getting denied for the reason that the office zip code does not match their records. I have been using the same zip for 30 years. I think the difference is the 5 digit zip as opposed to the 5 plus additional 4 numbers. EG: 02745 vs 02745-2232. I have called 4 times and had support working on it and they have not been able to correct the problem. Very frustrating PBR clients are backing up over here. Thanks