It breaks down so much because many of Intuit's Developers and Managers are clueless, and they don't thoroughly test the software before releasing it.
Part of the reason the wait time is so long is because the software breaks down so much. 
It breaks down so much because many of Intuit's Developers and Managers are clueless, and they don't thoroughly test the software before releasing it.
Part of the reason the wait time is so long is because the software breaks down so much.