I know this topic has been discussed before but it is still not making sense to me.  My client's credit shows at $6600 for her 2 dependents. Her ACTC was $3300 which I inputted and is reduced from her refund.  Her remaining refundable CTC should be $3300 but I cannot verify the actual credit to her account?  My Basic software is denying me the CTC Form which gives the breakdown and only shows 8812.  In addition, the 2yr comparison Tax Summary is not populating any amount under "Additional Tax Credit" as it should? So it makes me assume the remaining credit is not populating.  Please be patient and help me with this topic.   Example: Original Refund-$5565-$3300 ACTC=REFUND OF $2265.  Where and how is the remaining Child tax credit of $300 applied? 

Thank you,

Luis Cano