Anyone else have this issue.

Why were all my forms charges erased and my history of these charges  going back years also all zeroed out?.  I now have to waste time re-entering all the form charges.  Lacerte makes working with these issues more difficult each year.  Also my PW once entered would remain or pop back up when I came back to program.  A real time waster.  

And when are we finally going to get "word" so we can to draft letters and paste into system for our organizers?