@Ruth or @Ruth what is meant that you appear to have two very similar user names. One just starting asking questions and the other has been around for quite a while. Sometimes we meter our response based on what experience the user seems to have. Try to use this account https://accountants-community.intuit.com/users/205d1003-8c36-4a43-8276-1772c0d7004a instead of this account https://accountants-community.intuit.com/users/ba6c6566-9c18-42a0-8520-17fb678019ed