petere
Level 1
‎12-06-2019 05:37 PM
 
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AshleyatIntuit
Employee
Employee
‎12-06-2019 05:37 PM
Are you gettting an error, or it's just not 'recognizing' your file
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petere
Level 1
‎12-06-2019 05:37 PM
Not proforma-ing to 2018. Says to recalc it and I did and still not moving.
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AshleyatIntuit
Employee
Employee
‎12-06-2019 05:37 PM
In addition to recalculating you may want to go into the client file and confirm it's not locked.  Also ensure no special characters in the file name.
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petere
Level 1
‎12-06-2019 05:37 PM
all our clients are locked. Please get the proforma program fixed. This is not a suitable answer.
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IRonMaN
Level 15
‎12-06-2019 05:37 PM
If it isn't a suitable answer you may want to try giving support a call.  Hopefully they have some good tailors on hand to make sure the suit fits.

Slava Ukraini!
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abctax55
Level 15
‎12-06-2019 05:37 PM
"...all our clients are locked."
The client being locked may be the problem.  Perhaps unlock just one & give it a test drive to see if that's the issue?
HumanKind... Be Both
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AshleyatIntuit
Employee
Employee
‎12-06-2019 05:37 PM
:+1::+1:
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abctax55
Level 15
‎12-06-2019 05:37 PM

Based on your limited description of what's not working....perhaps verify the data path?

HumanKind... Be Both

View solution in original post

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petere
Level 1
‎12-06-2019 05:37 PM
no this is not the problem.
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abctax55
Level 15
‎12-06-2019 05:37 PM
bummer....it was worth a guess.
HumanKind... Be Both
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