Why is level 1 support a waste of 30m-1h of time everytime? They place you on hold for 5-10 minutes at a time while they try to research whatever your calling about. Lame

andy · ‎12-07-2019

Go back to the way it used to be. Also the support site is pretty much useless now. Revert that so we can actually research issues again before wasting an hour on hold.