Hi Katie: Thanks. I just cut and paste the below from CA FTB website. it does not mention it's for overseas callers.....now in the  afternoon the CA FTB just says call again! too many calls! hilarious. 

Tax Practitioner Hotline

The Tax Practitioner Hotline 916-845-7057 is available weekdays from 8 AM to 5 PM, except State holidays, to assist with prefiling information.