scballard
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12-07-2019
08:15 AM
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Best Answer Click here
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George4Tacks
Level 15
12-07-2019
08:15 AM
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As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validat...
Answers are easy. Questions are hard!
IRonMaN
Level 15
12-07-2019
08:15 AM
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Moderator
- Lacerte
- 4 months ago
Unexpected Behavior for Lacerte - Unable to validate your online credentials
Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte
To resolve this issue please do the following
The issue should now be resolved
Unable to validate your online credentials
Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte
To resolve this issue please do the following
- Open File Explorer from the start menu
- Go to C:\Program Files (x86)\Common Files\Lacerte Shared
- Run the file WebSetup??.exe (?? = 16 or 17)
- Follow the steps in the installation wizard
The issue should now be resolved
Slava Ukraini!
abctax55
Level 15
12-07-2019
08:15 AM
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Branching out to Lacerte, are you?
HumanKind... Be Both
abctax55
Level 15
12-07-2019
08:15 AM
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And who's the a$$ givin' out a no vote ?!?
HumanKind... Be Both
scballard
Level 1
12-07-2019
08:15 AM
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I don't have Lacerte I hove Proconnect so this is not helping me.
abctax55
Level 15
12-07-2019
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Yet YOU picked Lacerte as your software.....sorry, the mind reading capability of the volunteers here is only so good and we've all been skipping the latest mind-reading classes cuz it's summer time.
HumanKind... Be Both
IRonMaN
Level 15
12-07-2019
08:15 AM
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I find that your question is very, very unhelpful. I am trying to find that button to mark it accordingly.
Slava Ukraini!
Slava Ukraini!
IRonMaN
Level 15
12-07-2019
08:15 AM
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Since you did incorrectly click on "Lacerte", maybe I can redeem myself and suggest the following page to avoid such issues in the future:
https://www.internet4classrooms.com/entry_level_pc_mouse.htm
Slava Ukraini!
https://www.internet4classrooms.com/entry_level_pc_mouse.htm
Slava Ukraini!
abctax55
Level 15
12-07-2019
08:15 AM
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HumanKind... Be Both
George4Tacks
Level 15
12-07-2019
08:15 AM
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@scballard Which of the ProConnect products are you using?
ProSeries
Tax Online
Lacerte (Oh, that right you already omitted that)
Intuit stupidly stuck that new product line thingie at the beginning of each of the products just to make life easier for us volunteers. They also modified the forum to make it more difficult for us (and you) to identify the product being used.
Answers are easy. Questions are hard!
ProSeries
Tax Online
Lacerte (Oh, that right you already omitted that)
Intuit stupidly stuck that new product line thingie at the beginning of each of the products just to make life easier for us volunteers. They also modified the forum to make it more difficult for us (and you) to identify the product being used.
Answers are easy. Questions are hard!
abctax55
Level 15
12-07-2019
08:15 AM
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@scballard - Use THIS thread please; there is no need to start another one.
Just edit THIS one so it says PS not Lacerte.
@Ashley at Intuit (aka Henry Jr) - any chance you can help, as scballard doesn't like our answers. TIA
Just edit THIS one so it says PS not Lacerte.
@Ashley at Intuit (aka Henry Jr) - any chance you can help, as scballard doesn't like our answers. TIA
HumanKind... Be Both
BarbB
Level 1
03-09-2022
02:56 PM
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Hello i am working to resolve this same problem and not finding the Websetup17.exe in the listed location or on my network drive. Is there another spot this might be?