scballard
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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Best Answer Click here
		
			
				
						
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			George4Tacks
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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As a Lacertian, I cannot verify the validity of the following ProSeries link https://accountants-community.intuit.com/questions/1825137-proseries-2016-and-2017-unable-to-validat...
Answers are easy. Questions are hard!
			
		
			
	
	
			
				
		
		
			IRonMaN
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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- 
Moderator
 - Lacerte
 - 4 months ago
 
 Unexpected Behavior for Lacerte - Unable to validate your online credentials 
Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte
To resolve this issue please do the following
The issue should now be resolved
Unable to validate your online credentials 
Some Lacerte users may experience this error while attempting to login to 2016 or 2017 Lacerte
To resolve this issue please do the following
- Open File Explorer from the start menu
 - Go to C:\Program Files (x86)\Common Files\Lacerte Shared
 - Run the file WebSetup??.exe (?? = 16 or 17)
 - Follow the steps in the installation wizard
 
The issue should now be resolved
Slava Ukraini!
			
		
			
	
	
			
				
		
		
			abctax55
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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						Branching out to Lacerte, are you?
					
				
			
			
				
		
		
	
	
	
	HumanKind... Be Both
			
			
				
			
			
			
			
			
			
		
			
		
			
	
	
			
				
		
		
			abctax55
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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						And who's the a$$ givin' out a no vote ?!?
					
				
			
			
				
		
		
	
	
	
	HumanKind... Be Both
			
			
				
			
			
			
			
			
			
		
			
		
			
	
	
			
				
		
		
			scballard
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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						I don't have Lacerte I hove Proconnect so this is not helping me.
					
				
			
			
				
			
			
				
			
			
			
			
			
			
		
		
		
	
	
	
			
		
			
	
	
			
				
		
		
			abctax55
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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						Yet YOU picked Lacerte as your software.....sorry, the mind reading capability of the volunteers here is only so good and we've all been skipping the latest mind-reading classes cuz it's summer time.
					
				
			
			
				
		
		
	
	
	
	HumanKind... Be Both
			
			
				
			
			
			
			
			
			
		
			
		
			
	
	
			
				
		
		
			IRonMaN
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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						I find that your question is very, very unhelpful.  I am trying to find that button to mark it accordingly.  
					
				
			
			
				
	
Slava Ukraini!
			
			
				
			
			
			
			
			
			
		
		
		
	
	
	
Slava Ukraini!
			
		
			
	
	
			
				
		
		
			IRonMaN
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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						Since you did incorrectly click on "Lacerte", maybe I can redeem myself and suggest the following page to avoid such issues in the future:
https://www.internet4classrooms.com/entry_level_pc_mouse.htm
	
Slava Ukraini!
			
			
				
			
			
			
			
			
			
		
		
		
	
	
	
https://www.internet4classrooms.com/entry_level_pc_mouse.htm
Slava Ukraini!
			
		
			
	
	
			
				
		
		
			abctax55
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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	HumanKind... Be Both
			
			
				
			
			
			
			
			
			
		
			
		
			
	
	
			
				
		
		
			George4Tacks
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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						@scballard Which of the ProConnect products are you using?
ProSeries
Tax Online
Lacerte (Oh, that right you already omitted that)
Intuit stupidly stuck that new product line thingie at the beginning of each of the products just to make life easier for us volunteers. They also modified the forum to make it more difficult for us (and you) to identify the product being used.
	
Answers are easy. Questions are hard!
			
			
				
			
			
			
			
			
			
		
		
		
	
	
	
ProSeries
Tax Online
Lacerte (Oh, that right you already omitted that)
Intuit stupidly stuck that new product line thingie at the beginning of each of the products just to make life easier for us volunteers. They also modified the forum to make it more difficult for us (and you) to identify the product being used.
Answers are easy. Questions are hard!
			
		
			
	
	
			
				
		
		
			abctax55
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
			Level 15
		
	
				
		
	
		
			
    
	
		
		
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						@scballard - Use THIS thread please; there is no need to start another one.
Just edit THIS one so it says PS not Lacerte.
@Ashley at Intuit (aka Henry Jr) - any chance you can help, as scballard doesn't like our answers. TIA
		
		
	
	
	
Just edit THIS one so it says PS not Lacerte.
@Ashley at Intuit (aka Henry Jr) - any chance you can help, as scballard doesn't like our answers. TIA
	HumanKind... Be Both
			
			
				
			
			
			
			
			
			
		
			
		
			
	
	
			
				
		
		
			BarbB
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
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Hello i am working to resolve this same problem and not finding the Websetup17.exe in the listed location or on my network drive. Is there another spot this might be?