This is an absolutely unacceptable response, my firm is losing hours over needing to our display settings every single day at random times. 
The longer Lacerte leaves this issue unresolved the easier it is for me to make a decision to move the the competitor and much cheaper option. 

Intuit & Lacerte team, you need to get this fixed ASAP, this is unacceptable for an enterprise level software and frankly embarrassing.