I think the pdf printer that Lacerte auto installs is not compatible with ARM hardware. I'm on Windows 11 running in Parallels on a Mac with an ARM processor. I received an error message when installing Lacerte that said the pdf printer had trouble installing. The Lacerte program worked fine, but I couldn't print to pdf or to SmartVault. In the Windows printers screen I uninstalled any printer with Lacerte in the name, found the folder where Lacerte stores the pdf printer and renamed the file folder with the old pdf printer, downloaded the new pdf printer from the first post in this thread, copied it to the folder where Lacerte stores theirs and installed it there. Everything worked after that, but I do have to re-install the newer pdf printer every time Lacerte auto installs their version, which seems to happen whenever I install a new state return.