DBScott
Level 1
01-08-2026
08:58 AM
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New user is not getting invite email with numerous attempts being made. Users email is working flawlessly, accepts email from everyone including Intuit.
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sjrcpa
Level 15
01-08-2026
09:16 AM
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I assume this is a Link issue?
Has client checked their Spam/Junk folder?
The more I know the more I don’t know.
DBScott
Level 1
01-08-2026
09:18 AM
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Yes, we have checked all folders.
Moderator
01-15-2026
10:05 AM
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Hi @DBScott Welcome to the Community and thanks for posting. Here is a support articler that may help with this:
Common Errors using Intuit Link in Lacerte
If you need further assistance with this we recommend reaching out to Lacerte Support.
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